Chinese Culture and Community Service Center

Medical Services at Pan-Asia Voluntary Health Clinic in the COVID-19 Pandemic

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WHO has declared that COVID-19 can be characterized as a pandemic on March 11, 2020. Maryland had its first 3 confirmed cases on March 5, 2020. Cases continue to increase in number, reaching 17 on March 13, 2020, with 6 in Montgomery County.

To ensure the safety of patients and staff, and to minimize further community spread of COVID-19, PAVHC will remain open but will not accept walk-in patients. We will implement strict telephone screening procedures for all patients.

 

1) Intake: When making an appointment by telephone, the receptionist will ask information regarding the following areas:

    • Reason for visit
    • Travel history: outside of US and within the US
    • Upper respiratory symptoms

Once we have determined that there is no/low risk of exposure and absence of symptoms that could be consistent with having COVID-19, we can schedule an appointment.

2) In-Person Visit: only for patients who are at no/low exposure risk and are asymptomatic, and who have need to see a doctor. We will schedule these appointments to avoid having multiple people visit at the same time. In addition, all those who are accompanying patients should drop off the patient, and wait in the car, as much as possible. Regardless, everyone who comes into the clinic will be screened, via telephone or in person.

3) Virtual Visit: only for patients who are at no/low exposure risk and have upper respiratory tract symptoms, and need to see a doctor. We will schedule an appointment for a virtual visit, via telephone or video call. Based on information that is possible to obtain, the doctor will provide medical advice and prescribe medicines as indicated. Prescriptions can be called into a pharmacy. Only existing Montgomery Cares patients who have received medicine before, can have family members come to the clinic to pick up the same medicine. Family members need to also be asymptomatic and at no/low risk of exposure to come to the clinic.

4) Fees: There are fees associated with medical service. Please check with the office for details. For non-Montgomery Cares patients, we have adopted a sliding fee scale, commensurate with financial ability.